Position FRAUD RISK SUPERVISOR
Work Location National Capital Reg
Date Posted Thursday, July 19, 2012

Responsibilities
  • Administers the day-to-day operation of S&IS group; Responsible for all system issue/defects and change request management inclusive of coordination and documentation
  • Supports FRM operations through introduction of process/tool improvements to enhance existing systems/processes and/or implement new ones
  • Handles all IT-related requirements of FRM (e.g. RSAF, various access, software requirements, etc.) Represents FRM in various UAT for Company initiated product/services
  • Investigates and validates reported fraudulent usage transactions that deprive opportunity/revenue and/or abuse Company resources and provide necessary recommendation/s as well as execute procedures that will address said activities
  • Recommends executes thresholds/configurations of FMS and PC-based tools, which will improve its performance
  • Investigates and validate cases of Fraud reported by Internal/External sources; Conduct validation/testing of other Telecom services/products
  • Educates and develops staff by conducting regular communication meetings, in-house and on-the-job training, coaching and counseling, and other developmental activities to improve skills, motivate and promote teamwork


Requirements
  • College Graduate; Preferably with Engineering degree
  • 3 years in Fraud Risk Management
  • Fraud Risk Detection and Analysis/Investigation; All-around knowledge in Telecom operations (especially Technical, Billing, CDRs, etc.) Credit; Project Management; Processes/Procedures; Negotiation skills; Computer and essential office programs; Business Communication; Knowledge in Telecommunication


Sorry, this position is closed for application.


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