Position LEAD CUSTOMER SERVICE AGENT - CARGO
Work Location National Capital Reg
Date Posted Tuesday, July 17, 2012

Responsibilities
  • Assist the Cargo Customer Service Supervisor as directed during certain shifts to supervise the process of providing Quality Customer Service to build and sustain valuable business partnership with customers.
  • To ensure adequacy of CS manpower and administrative requirements during her shift.
  • To monitor daily cargo operation’s significant events.
  • To coordinate with both Cargo Sales and Cargo Operations any issues or concerns of valued customers.
  • To prepare Cargo Claim Packages for CS Supervisor’s review.
  • To monitor trainings of Customer Service Agents.
  • To investigate and submit final reports on administrative cases, irregularities or other events.


Requirements
  • Graduate of any 4-year course.
  • Excellent written and oral communications.
  • Must be service and results oriented.
  • With leadership and decision-making skills.
  • At least 3 years of working experience in the airline (specifically in Cargo).


Sorry, this position is closed for application.


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