Concentrix Philippines offers many exciting employment opportunities that will take you as far as your ambition and desire can go. We specialize in technical support and new technology-related project initiatives, and we are expanding our all center service capabilities. Information technology, sales, and marketing career opportunities are also available.

CAREER OPPORTUNITIES


Social Media Response Professional
Location: Eastwood City,Libis
Date Posted: Wednesday, August 01, 2012
Application Deadline: Sunday, September 30, 2012
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life cycle.

Acquire. Support. Renew. Form initial customer acquisition through renewal - our suite of complimentary services and technology provides you with the support you need to satisfy even the most complex customer requirements .

By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results; satisfied clients, some with relationships of 12 years or more.


Responsibilities:
  • Member of eSupport Social Media Team – participate in scheduled meetings
  • Collaborate with Cisco Marketing/Sales team and other groups involved in the project
  • Replies to support-related posts in Facebook, Twitter and other sites of interest
  • Must ensure a positive experience for all users.
  • Proactively reach out to customers needing assistance.
  • Keeps an empathic but positive tone when replying.
  • Workflows social media messages captured.

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Solid experience in marketing/PR type of work
  • Excellent English communication skills (oral and written)
  • Excellent customer service skills
  • Ability to work independently in a fast-paced environment
  • Web development and web hosting experience is a plus
  • Competency with Microsoft Office (Excel, Word, and PowerPoint)
  • Must have an average level knowledge of networking products, including without limitations, wired/wireless NICs, routers, switches, hubs, modems, adapters and USB devices; phone line networking, DSL/Cable routing (Dynamic IP and PPPoE); 802.11 & Wi-Fi technology; network storage devices; TCP/IP configuration and diagnosis; VPN implementation; firewalls, NAT and WEP encryption.
  • Certification, Licenses MCSE or CCNA certification is a plus.
  • Knowledge in using Radian6 is a plus.
  • 5 Full-Time position(s) available.

Sorry, this position is closed for application.
Interview invitations and status updates may be sent via email
so please check your email regularly.

Visit us:
G/F E-Commerce Plaza Building
#1 Garden Rd. Eastwood City Cyberpark,
188 E. Rodriguez Jr. Avenue, Bagumbayan,
Quezon City

Call us:
423-8700