| Location: |
Eastwood Libis,Q.C.
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| Date Posted: |
Thursday, June 28, 2012
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| Application
Deadline: |
Monday, August 27, 2012
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Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.
Acquire. Support. Renew. Form initial customer acquisition through renewal - our suite of complimentary services and technology provides you with the support you need to satisfy even the most complex customer requirements .
By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results; satisfied clients, some with relationships of 12 years or more.
Responsibilities:
- To conduct continuous training and development programs for the trainees and the Product Support personnel by formulating and facilitating training programs to enhance sales knowledge and skills.
- Actively work with the Training Supervisor to ensure alignment of technical specifications and Sales process as directed by the client.
- Deliver specific programs for experienced agents aimed to increase sales productivity and becoming a strategic adviser for the program.
- Develop, update, and lead sales training initiatives to reinforce the program’s sales process.
- Develop tools such as creating scripts and call flows to support sales strategies which will help increase agent’s ability to communicate the value proposition of the products and services being offered.
- Attends periodic calibration sessions with QA and Operations to ensure calibration on program-related issues.
- Create a platform and schedule for reinforcement sessions incorporating role plays, success stories, and case studies.
- Checks efficiency of training conducted by proactively measuring the progress of each training initiative being rolled out to Operations
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent. Job role in Training & Development or equivalent.
- 10 Full-Time positions available.
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Sorry, this position is closed for application.
MAKE THE RIGHT CHOICE. CONCENTRIX.
BE PART OF PIONEERING ACCOUNTS!
P40,000 SIGNING BONUS FOR NETWORK OPERATING IT HELPDESK SUPPORT
P22,000 SIGNING BONUS FOR CREDIT REVIEW ANALYSTS, OUTBOUND SALES REPRESENTATIVES, TECHNICAL SUPPORT AGENTS AND CUSTOMER SERVICE REPRESENTATIVES
G/F e.Commerce Plaza, Citywalk 2, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Ave., Bagumbayan, Quezon City
Monday to Friday
9:00 am - 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE - 09273649066
SMART - 09194715065
SUN - 09238312891
www.concentrix.com
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