Concentrix Philippines offers many exciting employment opportunities that will take you as far as your ambition and desire can go. We specialize in technical support and new technology-related project initiatives, and we are expanding our all center service capabilities. Information technology, sales, and marketing career opportunities are also available.

CAREER OPPORTUNITIES


QA Specialist (Eastwood City)
Location: Eastwood City,Libis
Date Posted: Thursday, June 14, 2012
Application Deadline: Monday, August 13, 2012
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle.

Acquire. Support. Renew. Form initial customer acquisition through renewal - our suite of complimentary services and technology provides you with the support you need to satisfy even the most complex customer requirements .

By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results; satisfied clients, some with relationships of 12 years or more.


Responsibilities:

To monitor and evaluate the quality of inbound telephone calls/chat/email; to document quality issues and performance measures for management review; and to provide information to assist in the feedback and formal education process of agents

Conducts daily monitoring and scoring of customer calls/email/chat received by agents and trainees by listening to agent calls and entering call specific data into QA application to assure that proper procedures and protocols are followed while providing each agent with constructive feedback, both positive and negative, for each call handled to ensure conformance to quality standards

Recommends remedial/corrective action to agent thru the TL based on QA findings by conducting one-on-one coaching/counseling with PSRs to help them address their areas of weaknesses

Prepares weekly data analysis report for voice, chat, email on failures in correct resolution and what are the common reasons for quality failures/process adherence; and recommends remedial actions

Attends weekly QA meeting and meeting with superior to get updates, information, and feedback on product support performance and on work related matters.

Requirements:

Candidate must possess at least a Bachelor's/College Degree , Engineering (Others) or equivalent

Required language(s): English

At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Eastwood City,Libis.

Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent

10 Full-Time positions available

Sorry, this position is closed for application.
Interview invitations and status updates may be sent via email
so please check your email regularly.

MAKE THE RIGHT CHOICE. CONCENTRIX.

BE PART OF PIONEERING ACCOUNTS!

P40,000 SIGNING BONUS FOR NETWORK OPERATING IT HELPDESK SUPPORT
P22,000 SIGNING BONUS FOR CREDIT REVIEW ANALYSTS, OUTBOUND SALES REPRESENTATIVES, TECHNICAL SUPPORT AGENTS AND CUSTOMER SERVICE REPRESENTATIVES

Join us at our off-site recruitment for 1 day hiring process!!!
May 28-31, 2012 / Monday-Thursday / 9:00am - 4:00pm

-Wendys Shopwise Araneta Center Cubao (outside shopwise)
-KFC EDSA Central G/F Pavilion Mall EDSA cor Shaw Boulevard
-Shakeys El Pueblo Ortigas Center Pasig City

G/F e.Commerce Plaza, Citywalk 2, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Ave., Bagumbayan, Quezon City
Monday to Friday
9:00 am - 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE - 09273649066
SMART - 09194715065
SUN - 09238312891
www.concentrix.com