Outstanding Achievement Citation in Social Accountability
- ECOP's Kapatiran sa Industriya Awards, April 2009
Outstanding Achievement Citation in Strategic Visioning and Partnering for Business and Job Survival - ECOP's Kapatiran sa Industriya Awards, April 2009
Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004
Awarded 2nd Place in the 2005 Corporate Governance Survey:
- Asset Benchmark Research, March 2005
Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004
Awarded 4th Place: Asia's Leading Companies, Philippines
- Far Eastern Economic Review, December 2003
Employer of the Year
- Personnel Management Association of the Philippines (PMAP), 2000
"GLOBE TELECOM TRANSFORMS AND ENRICHES PEOPLE'S LIVES THROUGH COMMUNICATIONS."
We provide our customers with a superior experience and are a center of excellence for innovation worldwide. We learn, we discover, we work together as a team, and we always strive for excellence. To make great things possible.
WE ARE THE COMPANY OF CHOICE BECAUSE,
IN WHAT WE PROVIDE, WE ARE THE BEST.
Responsibilities
- Provides Support to BCFU Organization
- Technically manages identified BCFU accounts with issues on voice and wireless services:
- Service Delivery
- Service Operation
- Service Assurance
- Facilitates immediate resolution and feedback concerning Voice and Wireless major outages.
- Escalates to concerned groups and respective heads noted gap/s on committed service levels.
- Provide support on ESG/CSME Sales,IT Consulting,Marketing and Technical Group’s activities and initiatives.
- Continuously analyzes and review processes and implements changes as needed and take full accountability on risks for accounts with major concerns on voice and wireless services.
- Service Delivery:
- Monitors and manages committed end-to-end service levels of the account/s handled (if ever accounts will be assigned).
- Conduct service review meetings with ESG/CSME accounts.
- Reviews service statistics,acceptance tests result to ensure service continuity and high circuit reliability.
- Performs Risk Assessment and Risk Management by thorough evaluation of the accounts circuit design and by executing decision-making and risk mitigation to ensure delivery of the project in conformance with the committed service level (as needed).
- SERVICE OPERATION MANAGEMENT:
- Monitors client network performance. During outages affecting client’s operations - facilitates immediate resolution,ensure client is provided by estimated restoration time and provided by regular outage update ‘til full resolution.
- Conducts post outage review and work with the technical support groups for permanent fixes.
- Report Generation:
- Establish customized Performance Analysis Reports for identified/problematic accounts
- weekly, monthly, quarterly
Requirements
- Minimum Years of Experience: 8 years
- Specialization: Engineering - Electronics/Communication
- Job Role: Management
- Minimum Qualification: Bachelor's/College Degree
- Field of Study: Engineering (Computer/Telecommunication)
- Mandatory Skills/Attributes: Technical Management, Account Management, Project Management, Mobile Telephony knowledge
- Optional Skills/Attributes: Quality Management, Business Strategy Management
Preference will be given to candidates who APPLY ONLINE.
Interview invitations may be sent via e-mail so please check your e-mail regularly.
To know more about working at Ayala Group of Companies, visit this link: www.ayala.com.ph/careersatayala
Interview
invitations and status updates may be sent via email so please check your email
regularly.
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