Service Manager - Voice and Wireless

Location:
National Capital Reg
Date Posted :
Tuesday, July 10, 2012
Application Deadline:
Saturday, September 08, 2012

Outstanding Achievement Citation in Social Accountability
- ECOP's Kapatiran sa Industriya Awards, April 2009

Outstanding Achievement Citation in Strategic Visioning and Partnering for Business and Job Survival - ECOP's Kapatiran sa Industriya Awards, April 2009

Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004




Awarded 2nd Place in the 2005 Corporate Governance Survey:
- Asset Benchmark Research, March 2005

Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004


Awarded 4th Place: Asia's Leading Companies, Philippines
- Far Eastern Economic Review, December 2003

Employer of the Year
- Personnel Management Association of the Philippines (PMAP), 2000

"GLOBE TELECOM TRANSFORMS AND ENRICHES PEOPLE'S LIVES THROUGH COMMUNICATIONS."


We provide our customers with a superior experience and are a center of excellence for innovation worldwide. We learn, we discover, we work together as a team, and we always strive for excellence. To make great things possible.

WE ARE THE COMPANY OF CHOICE BECAUSE,
IN WHAT WE PROVIDE, WE ARE THE BEST.

Responsibilities

  • Provides Support to BCFU Organization
  • Technically manages identified BCFU accounts with issues on voice and wireless services:
  • Service Delivery
  • Service Operation
  • Service Assurance
  • Facilitates immediate resolution and feedback concerning Voice and Wireless major outages.
  • Escalates to concerned groups and respective heads noted gap/s on committed service levels.
  • Provide support on ESG/CSME Sales,IT Consulting,Marketing and Technical Group’s activities and initiatives.
  • Continuously analyzes and review processes and implements changes as needed and take full accountability on risks for accounts with major concerns on voice and wireless services.
  • Service Delivery:
  • Monitors and manages committed end-to-end service levels of the account/s handled (if ever accounts will be assigned).
  • Conduct service review meetings with ESG/CSME accounts.
  • Reviews service statistics,acceptance tests result to ensure service continuity and high circuit reliability.
  • Performs Risk Assessment and Risk Management by thorough evaluation of the accounts circuit design and by executing decision-making and risk mitigation to ensure delivery of the project in conformance with the committed service level (as needed).
  • SERVICE OPERATION MANAGEMENT:
  • Monitors client network performance. During outages affecting client’s operations - facilitates immediate resolution,ensure client is provided by estimated restoration time and provided by regular outage update ‘til full resolution.
  • Conducts post outage review and work with the technical support groups for permanent fixes.
  • Report Generation:
  • Establish customized Performance Analysis Reports for identified/problematic accounts
  • weekly, monthly, quarterly


Requirements
  • Minimum Years of Experience: 8 years
  • Specialization: Engineering - Electronics/Communication
  • Job Role: Management
  • Minimum Qualification: Bachelor's/College Degree
  • Field of Study: Engineering (Computer/Telecommunication)
  • Mandatory Skills/Attributes: Technical Management, Account Management, Project Management, Mobile Telephony knowledge
  • Optional Skills/Attributes: Quality Management, Business Strategy Management

Preference will be given to candidates who APPLY ONLINE.

Interview invitations may be sent via e-mail so please check your e-mail regularly.

To know more about working at Ayala Group of Companies, visit this link: www.ayala.com.ph/careersatayala

Interview invitations and status updates may be sent via email so please check your email regularly.

Refer This Job To Friends