Head - Service Level Managemet (NSQ)

Location:
National Capital Reg
Date Posted :
Saturday, July 07, 2012
Application Deadline:
Wednesday, September 05, 2012

Outstanding Achievement Citation in Social Accountability
- ECOP's Kapatiran sa Industriya Awards, April 2009

Outstanding Achievement Citation in Strategic Visioning and Partnering for Business and Job Survival - ECOP's Kapatiran sa Industriya Awards, April 2009

Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004




Awarded 2nd Place in the 2005 Corporate Governance Survey:
- Asset Benchmark Research, March 2005

Best Telecommunications company in the Philippines
-Consumer's Choice & Dangal ng Pilipinas Annual Awards, January 2004


Awarded 4th Place: Asia's Leading Companies, Philippines
- Far Eastern Economic Review, December 2003

Employer of the Year
- Personnel Management Association of the Philippines (PMAP), 2000

"GLOBE TELECOM TRANSFORMS AND ENRICHES PEOPLE'S LIVES THROUGH COMMUNICATIONS."


We provide our customers with a superior experience and are a center of excellence for innovation worldwide. We learn, we discover, we work together as a team, and we always strive for excellence. To make great things possible.

WE ARE THE COMPANY OF CHOICE BECAUSE,
IN WHAT WE PROVIDE, WE ARE THE BEST.

Responsibilities

  • Manages CAPEX and OPEX.
  • Monitors,& analyzes the service performance of the network by:
  • Reviewing statistical reports on network performance,testing and complaints
  • Checking for breaches in thresholds,abnormal behavior,performance degradation,and loss of data
  • Escalates anticipated network issues to the concerned units
  • Facilitates the resolution of any network issues that affects service delivery,availability,and quality
  • Coordinates with different departments across the organization to solve network issues by: Initiating and/or presiding over meetings with department stakeholders
  • Following-up or escalating action points or deliverables agreed in the meeting
  • Leads network quality improvement programs involving the different engineering & operations disciplines of the organization so that network and service benchmark figures are ahead or at par with the competition
  • Escalates network performance gaps to the appropriate party and tracks progress of the action item
  • Manages escalation of issues and concerns of department members through a variety of means (coaching,meetings,interventions,etc.) in order to maintain good working relationships within the division and with other groups. 9. Escalates problems to the division head for problems which involve other departments,divisions or groups,are high-risk,or are sensitive issues
  • Reviews processes for problem management,change management,and configuration management to find problems and identify solutions
  • Align network services with business needs (SLA/OLA/UC) balancing customer requirements for network services with the network capabilities.


Requirements
  • Minimum Years of Experience: 4 years
  • Specialization: Engineering - Electronics/Communication
  • Job Role: Telecommunication Engineer
  • Minimum Qualification: Bachelor's/College Degree
  • Field of Study: Engineering (Computer/Telecommunication)
  • Mandatory Skills/Attributes: Strong background on Telecoms - Service Quality, Inter-personal skills, People Management
  • Optional Skills/Attributes: Experience in Planning & Engineering or Operations

Preference will be given to candidates who APPLY ONLINE.

Interview invitations may be sent via e-mail so please check your e-mail regularly.

To know more about working at Ayala Group of Companies, visit this link: www.ayala.com.ph/careersatayala

Interview invitations and status updates may be sent via email so please check your email regularly.

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