Service Capability Specialists


Location: Makati City
Date Posted: Monday, November 05, 2012
Application Deadline: Wednesday, November 14, 2012

RESPONSIBILITIES:
  • Develops and recommends policies, processes, quality standards and other standards for the capabilities and platforms managed
  • Understands overall strategy and direction of business area capabilities and platforms.
  • Assesses service capability requirements vis-à-vis service capability catalog and roadmap
  • Develop business case for build of service capability.
  • Technology scanning to prepare for future delivery options of capabilities
  • Coordinates and manages issues to ensure timely delivery of service capability project.
  • Works with department team, technical service delivery TSD and/or Product Managers to deliver capabilities and platforms.
  • Maximize use of existing capability
  • Update service capability catalog
  • Prepares regular updates on projects handled for review of manager.
  • Understand customers needs and patterns and champion user experience

REQUIREMENTS:
  • Candidate must possess at least a College or University Degree
  • At least one year supervisory or two years staff experience with proven performance
  • Business analysis
  • Knowledge of systems development life cycle
  • Knowledge of telco process and or technology
  • Knowledge of OSS/BSS (for Service Capability Management)