There are three agent positions - Customer Service Associate, Technical Support Representative and Sales Representative. As one of these, you'll be assisting people by answering calls from different countries, providing advice and solving problems. You will analyze the source of problems reported, locate trends and recommend measures to minimize or eliminate future occurrences. It can be challenging work, but you'll be rewarded with bonuses for helping people quickly and professionally. You can also earn commissions if you go to sales. As an agent, you must be able to handle a large volume of inquiries, and navigate the computer, while providing superb customer service.         Non-agents serve as the backbone of the Company by providing the necessary tools and services to aid the different functional groups in order to achieve the Company's mission and vision.