At eTelecare, our values include professionalism, pride, integrity, and fun! A typical day at eTelecare could involve:

• helping a mother in California complete a birthday call to her son in New York.
• receiving a bonus for referring a friend.
• being promoted to the next step on your career path.

eTelecare Global Solutions is one of the largest and fastest growing global contact center companies in the world, with 14 delivery centers across 2 continents, and more on the way.

Listed on NASDAQ and the Philippine Stock Exchange, eTelecare manages programs throughout the U.S. and the Philippines with more than 13,000 employees. Our team is a full service provider of complex customer care, sales, technical support and back office services through voice, chat and email. Whether onshore, offshore or both, we operate over 50 different programs on behalf of major corporations across a wide variety of industries. Because of this deep domain experience across many industries, you can be confident that eTelecare will produce results for your business.

Our core strategy, Investing to Outperform, is based on the principle that investing in what creates real value for clients -- people, processes, and technology -- can lead to superior results. And these results are real and
quantifiable.

Our Story

eTelecare Global Solutions was founded by two experienced veterans of a renowned consulting company's call center practice. This consulting lineage, performance driven culture, combined with a client-centric approach forms the foundation of how we serve our clients. This foundation has created a company that provides superior service through a focus on quality, rigorous hiring processes, benchmarked call monitoring, and a continuous improvement approach that delivers quantifiable value and reduces your overall cost to serve.

eTelecare identified the Philippines as the best offshore location to deliver high quality, voice services in English. As one of the first BPO providers to establish operations in the Philippines, we began our first program in 2000. From that beginning, the company has grown to handle customer service, inbound sales, outbound sales and technical support programs on behalf of major corporations across a variety of industries. In 2004, eTelecare expanded its delivery capability by acquiring a U.S.-based call center provider that had been focused on the telecommunications industry since 1996. In 2005, eTelecare became the first BPO provider and youngest company ever to win the Philippines' most prestigious human resources award, “Outstanding Employer of the Year”, named annually by the Personnel Management Association of the Philippines (PMAP). PMAP is the country's leading human resources management association, with more than 1,000 corporate members. The award is based on how companies manage, promote, and generally care for their employees. In 2007, eTelecare was listed on the NASDAQ Global Market, becoming the first Philippine-based BPO provider and only the second Philippine-based company to list on an American stock exchange.

The company is clearly achieving its goals. Today, eTelecare employs more than 13,000 people and operates 14 contact centers on 2 continents. The vast majority of eTelecare’s clients rank the company as its #1 provider. eTelecare typically creates more value for our clients than our nearest competitor -- often millions of dollars more. And the employee turnover rate is significantly less than the industry average. Now that’s success.

The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and many other rewards. Don't you deserve to work at eTelecare?