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CUSTOMER SERVICE SPECIALIST (for pooling)

Location
Makati City
Date Posted
Tuesday, August 16, 2011
Application Deadline
Monday, December 31, 2012

Globally, Nestlé assures excellent quality and high nutritional value of the products that it manufactures.

In the Philippines, this responsibility lies in the hands of over 3,000 employees who comprise the Nestlé family. Nestlé oversees the growth and development of every member through competitive compensation packages, extensive benefit programs, and significant training and development opportunities to nurture rewarding career paths in the company.

Think of what a fulfilling career at Nestlé can bring you!

Take a look at this employment opportunity and see if you are who we are looking for.


Responsibilities:
  • Advise and secure agreement of customers for possible substitution in cases of stock-outs, phase-in/phase-out, promotion, etc. and alternative delivery date in cases where customer requested date cannot be met.
  • Formulate action plans to improve and coordinate with relevant parties (sales, customers, DSP, DRM, etc.)
  • Review inventory outlook. Advise sales and customers of probable stock shortages or stock-outs. Ensure proper allocation as per agreed priority rules.
  • Respond to customer inquiries (non-commercial i.e. order status, availability of stocks, delivery lead time, logistical efficiency program, etc.)

Requirements:
  • Graduate of Business or Engineering Course
  • Has 5 years experience in (FMCG) handling non-commercial issues of the accounts
  • Possesses key knowledge of the Order-to-Cash Processes
  • Able to implement projects and execute strategies
  • With strong leadership and management skills
  • Able to sell ideas and influence others




Sorry, this position is closed for application.


Interview invitations and status updates may be sent via email
so please check your email regularly.


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